At Micron Innovative Solutions Private Limited ("we," "our," or "us"), managing Vogue Bridges, we treat user ("you," "your") privacy as a top priority. We are committed to providing a reliable and transparent shopping experience for men’s and women’s clothing. This website is restricted to individuals 18 years and above.
A grievance refers to any concern, issue, or dissatisfaction related to products or services purchased through our platform. This may include defective items, incorrect or delayed orders, payment concerns, returns, refunds, or questions regarding our policies. Dissatisfaction with customer service or unresolved queries also falls under this category. Every grievance is treated seriously to maintain customer trust and transparency.
You can submit a grievance via our Help Centre or Contact Us page by selecting the relevant topic and providing complete details, including your order ID and any supporting photos or documents. Our team will review your submission and respond with the next steps for resolution. This ensures a clear and structured process for all customers.
If your concern is not resolved by our support team, you may escalate it to the designated Grievance Officer. The Grievance Officer is responsible for ensuring all complaints are handled fairly and in compliance with applicable laws in India.
Once a grievance is received, we will acknowledge it within 48 hours and provide a unique reference ID for tracking. Most grievances are addressed within 7 working days, coordinated with the Grievance Officer. Regular updates will be communicated through your registered contact details until the matter is fully resolved.
A grievance will be considered closed once a satisfactory resolution is provided or if there is no response from the customer within a reasonable timeframe. The final resolution communicated as per our guidelines and applicable law will mark the official closure, ensuring transparency and accountability.
For any questions or to submit a grievance, please reach out to microninnovativesolutionspvtlt@gmail.com. This policy may be updated periodically, and the latest version will always be available on our Terms of Use and Privacy Policy pages.